Staff training can be an expensive and time-consuming process. But the benefits of ensuring that your team is performing at the highest level possible can’t be understated. Whether you’re trying to improve your reputation with customers; finding ways to reduce costly miscommunication; or creating an environment where staff feel engaged, the reasons to train your staff are clear.
To help you train your staff, we offer free workshops that cover topics like customer service skills, career advancement and teamwork. These workshops are offered in-person and online and are free for participants.
For more information on any of these workshops or to register your staff, contact us today.
Customer Service Excellence
Who is it for?
This workshop is designed for anyone who regularly interacts with the public in their role.
What will they learn?
In this full day of training, participants will learn the skills and techniques to interact with clients and customers in a way that leaves everyone feeling positive.
How can it benefit your business?
Successful participants will be able to complete transactions more efficiently without sacrificing warmth or personality in their interpersonal interactions.
If your employees regularly interact with the public, this workshop will help you build your reputation as an organization that cares about its customers.
Career Advancement
Who is it for?
This workshop is perfect for anyone who is new to work or who is looking to take the next step in their career.
What will they learn?
Employees can often be so focused on the immediate tasks at hand that they don’t recognize the opportunities for advancement that pass them by.
This workshop covers life after getting hired and teaches employees to identify and make the most of opportunities for advancement.
How can it benefit your business?
Participants who take the course will be better equipped to deal with the realities of work and be more engaged with your organization. This workshop can teach your most ambitious employees how to channel their enthusiasm into productive activities.
Conflict Resolution
Who is it for?
Anyone can benefit from the techniques in this workshop, but it is especially useful for employees who routinely have difficult conversations with co-workers or customers and clients.
What will they learn?
Participants will learn techniques for slowing down and deescalating volatile situations.
How can it benefit your business?
It sounds counter-intuitive, but some conflict is positive or even necessary. Participants will learn how to make the most of conflicts when they arise and turn them into something productive.
Teamwork and Leadership
Who is it for?
Anyone who works as part of a team or as a team leader.
What will they learn?
There isn’t a single best way to be an effective leader or team member. Participants in this workshop will learn to recognize different leadership styles, team roles, and stages of teamwork.
How can it benefit your business?
Participants will be able to work together more efficiently and gain confidence in their role on the team.
Workplace Communication
Who is it for?
Almost all jobs require some form of communication, so this workshop is useful for anyone who wants to improve their communication skills.
What will they learn?
Participants will learn techniques for developing their communication skills including active listening, tone control, respectful language, assertiveness, and communicating with authority figures.
How can it benefit your business?
It will help minimize the frequency and effects of miscommunications and help create a more a vibrant, respectful, and engaged work environment.