Customer Service Excellence | July 2018

posted in: Job Seekers, Newcomers, Youth | 0
“Customer service and customer experience is a vital part of our everyday lives and interactions with others. This training allows people to understand how effective communication can go a long way.”
– Training participant

“Customer service experience” is one of the most frequent candidate requirements on job postings. If you’re looking for an edge in your job search, sign up for one of our free Customer Service Excellence workshops in April:

Customer Service Excellence

Date & Time Location Register
Thu, Jul 12 @ 9:30 a.m. Mississauga Register for this event
Wed, Jul 18 @ 9:30 a.m. Ajax Register for this event
Wed, Jul 18 @ 9:30 a.m. Scarborough Register for this event
Thu, Jul 19 @ 9:30 a.m. Halton Hills Public Library – Georgetown Register for this event
Thu, Jul 19 @ 9:30 a.m. Hamilton Register for this event
Thu, Jul 19 @ 9:30 a.m. Richmond Hill Register for this event
Thu, Jul 19 @ 9:30 a.m. Toronto Register for this event
Fri, Jul 20 @ 9:30 a.m. Etobicoke Register for this event
Wed, Jul 25 @ 9:30 a.m. Oshawa Register for this event
Wed, Jul 25 @ 9:30 a.m. Walkerton Register for this event
Thu, Jul 26 @ 9:00 a.m. Vaughan Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

IMPROVE YOUR EMPLOYABILITY SKILLS

Leave this session with practical tips and tools that can be put to immediate use.

INCREASE YOUR KNOWLEDGE

Learn strategies for creating an exceptional customer service experience for all parties involved.

POSITIVE LEARNING ENVIRONMENT

Listen to customer service experiences from our expert staff in a comfortable, safe learning environment. Classes are small and interactive!

OBTAIN A CERTIFICATE

Receive a Certificate of Completion immediately after the session is completed as proof of your knowledge and customer service credibility.

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