Customer Service Excellence | July 2018

posted in: Job Seekers, Newcomers, Youth | 0
“Customer service and customer experience is a vital part of our everyday lives and interactions with others. This training allows people to understand how effective communication can go a long way.”
– Training participant

“Customer service experience” is one of the most frequent candidate requirements on job postings. If you’re looking for an edge in your job search, sign up for one of our free Customer Service Excellence workshops in April:

Sign up for Customer Service Excellence Today!

Date Time Location Register
November 21 9:30 am VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5 Register for this event
November 22 9:30 am VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1 Register for this event
November 22 9:30 am VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4 Register for this event
November 22 9:30 am VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3 Register for this event
November 28 9:30 am VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3 Register for this event
November 28 9:30 am VPI Port Elgin, Saugeen Shores Adult Learning Centre, 515 Goderich Street, Unit 211, Port Elgin, ON N0H 2C4 Register for this event
December 12 9:30 am VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1 Register for this event
December 13 9:30 am VPI Hamilton, 1051 Upper James Street, Suite 102, Hamilton ON L9C 3A6 Register for this event
December 13 9:30 am VPI Mississauga, 1290 Central Parkway West, Suite 210, Mississauga, ON L5C 4R3 Register for this event
December 19 9:00 am VPI Oshawa, 843 King Street West, Unit 9, Oshawa, ON L1J 2L4 Register for this event
December 19 9:30 am VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5 Register for this event
December 20 9:30 am VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3 Register for this event
December 20 9:30 am VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3 Register for this event
December 21 9:30 am VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4 Register for this event
December 21 9:30 am VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8 Register for this event
December 28 9:00 am VPI Walkerton, 200 McNab Street, Suite 200,Walkerton, ON N0G 2V0 Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

IMPROVE YOUR EMPLOYABILITY SKILLS

Leave this session with practical tips and tools that can be put to immediate use.

INCREASE YOUR KNOWLEDGE

Learn strategies for creating an exceptional customer service experience for all parties involved.

POSITIVE LEARNING ENVIRONMENT

Listen to customer service experiences from our expert staff in a comfortable, safe learning environment. Classes are small and interactive!

OBTAIN A CERTIFICATE

Receive a Certificate of Completion immediately after the session is completed as proof of your knowledge and customer service credibility.

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