Register to attend one of our free, upcoming Customer Service Excellence workshops this month and get an edge in your job search:
Customer Service Excellence
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Training includes
- Communication: styles, behaviour, tone and intent
- Customer service in sales; influence vs. persuasion
- Influence vs. persuasion
- Ethics; doing the right thing
- Customer experience; delivering on expectations
- The impact of positive language
- How employee culture impacts service success
Workshop benefits
- Improve your employability
- Learn strategies for creating an exceptional customer service experience
- Positive learning environment
- Small and interactive classes
- Obtain a certificate