Free Customer Service Excellence Workshop | November 2018

posted in: Job Seekers | 0
“I wanted to inform you that I got the job and started today… the workshop I did for Customer Service Excellence is really helpful in this position and I am very thankful to you and other staff at VPI”
– Customer Service Excellence workshop participant

“Customer service experience” is one of the most frequent candidate requirements on job postings. If you’re looking for an edge in your job search, sign up for one of our free Customer Service Excellence workshops this month:

Customer Service Excellence

Date Time Location Register
November 15 9:30 am VPI Hamilton, 1051 Upper James Street, Suite 102, Hamilton ON L9C 3A6 Register for this event
November 15 9:30 am 9 Church Street, Georgetown Register for this event
November 15 9:30 am VPI Toronto, 970 Lawrence Avenue West, Suite 203, Toronto, ON M6A 3B6 Register for this event
November 21 9:30 am VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5 Register for this event
November 22 9:30 am VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1 Register for this event
November 22 9:30 am VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4 Register for this event
November 22 9:30 am VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3 Register for this event
November 28 9:30 am VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3 Register for this event
November 28 9:30 am VPI Port Elgin, Saugeen Shores Adult Learning Centre, 515 Goderich Street, Unit 211, Port Elgin, ON N0H 2C4 Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

  • Improve your employability
  • Learn strategies for creating an exceptional customer service experience
  • Positive learning environment
  • Small and interactive classes
  • Obtain a certificate

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