Free Customer Service Excellence Workshop | October 2018

posted in: Events, Job Seekers | 0
“I wanted to inform you that I got the job and started today… the workshop I did for Customer Service Excellence is really helpful in this position and I am very thankful to you and other staff at VPI”
– Customer Service Excellence workshop participant

“Customer service experience” is one of the most frequent candidate requirements on job postings. If you’re looking for an edge in your job search, sign up for one of our free Customer Service Excellence workshops this month:

Customer Service Excellence

Date & Time Location Register
Wed, Sep 26 @ 9:00 am. Walkerton Register for this event
Wed, Sep 26 @ 9:30 am. Richmond Hill Register for this event
Thu, Oct 4 @ 9:30 am. Halton Hills Public Library Register for this event
Wed, Oct 17 @ 9:30 am. Ajax Register for this event
Wed, Oct 17 @ 9:30 am. Oshawa Register for this event
Wed, Oct 17 @ 9:30 am. Scarborough Register for this event
Thu, Oct 18 @ 9:30 am. Hamilton Register for this event
Thu, Oct 18 @ 9:30 am. Mississauga Register for this event
Thu, Oct 18 @ 9:30 am. Toronto Register for this event
Fri, Oct 19 @ 9:30 am. Etobicoke Register for this event
Thu, Oct 25 @ 9:30 am. Richmond Hill Register for this event
Thu, Oct 25 @ 9:30 am. Vaughan Register for this event
Wed, Oct 31 @ 9:00 am. Walkerton Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

  • Improve your employability
  • Learn strategies for creating an exceptional customer service experience
  • Positive learning environment
  • Small and interactive classes
  • Obtain a certificate

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