Customer Service Excellence | August 2018

posted in: Job Seekers | 0
“I wanted to inform you that I got the job and started today… the workshop I did for Customer Service Excellence is really helpful in this position and I am very thankful to you and other staff at VPI”
– Customer Service Excellence workshop participant

“Customer service experience” is one of the most frequent candidate requirements on job postings. If you’re looking for an edge in your job search, sign up for one of our free Customer Service Excellence workshops this month:

Customer Service Excellence

Date & Time Location Register
Wed, Aug 15 @ 9:30 am. Oshawa Register for this event
Thu, Aug 16 @ 9:30 am. Hamilton Register for this event
Thu, Aug 16 @ 9:30 am. Toronto Register for this event
Thu, Aug 16 @ 9:30 am. Mississauga Register for this event
Thu, Aug 16 @ 9:30 am. Richmond Hill Register for this event
Thu, Aug 16 @ 9:30 am. Scarborough Register for this event
Fri, Aug 17 @ 9:30 am. Etobicoke Register for this event
Thu, Aug 23 @ 9:30 am. Georgetown Register for this event
Thu, Aug 23 @ 9:30 am. Westminster Register for this event
Wed, Aug 29 @ 9:00 am. Port Elgin Register for this event
Fri, Aug 31 @ 9:30 am. Ajax Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

  • Improve your employability
  • Learn strategies for creating an exceptional customer service experience
  • Positive learning environment
  • Small and interactive classes
  • Obtain a certificate

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