“Thank you for conducting such an amazing Customer Service workshop yesterday. I really learned a lot. Looking forward to attending other workshops in the future.”
– Customer Service Excellence workshop participant
Sign up for Customer Service Excellence Today!
|Date & Time||Location||Register|
|Thu, Jun 14 @ 9:30 a.m.||Hamilton||Register for this event|
|Thu, Jun 14 @ 9:30 a.m.||Richmond Hill||Register for this event|
|Fri, Jun 15 @ 9:30 a.m.||Etobicoke||Register for this event|
|Wed, Jun 20 @ 9:30 a.m.||Ajax||Register for this event|
|Wed, Jun 20 @ 9:30 a.m.||Oshawa||Register for this event|
|Thu, Jun 21 @ 9:30 a.m.||Mississauga||Register for this event|
|Thu, Jun 21 @ 9:30 a.m.||Toronto||Register for this event|
|Thu, Jun 21 @ 9:30 a.m.||Vaughan||Register for this event|
|Wed, Jun 27 @ 9:30 a.m.||Scarborough||Register for this event|
|Wed, Jun 27 @ 9:30 a.m.||Walkerton||Register for this event|
|Thu, Jun 28 @ 9:30 a.m.||Halton Hills Public Library||Register for this event|
- Communication: styles, behaviour, tone and intent
- Customer service in sales; influence vs. persuasion
- Influence vs. persuasion
- Ethics; doing the right thing
- Customer experience; delivering on expectations
- The impact of positive language
- How employee culture impacts service success
IMPROVE YOUR EMPLOYABILITY SKILLS
Leave this session with practical tips and tools that can be put to immediate use.
INCREASE YOUR KNOWLEDGE
Learn strategies for creating an exceptional customer service experience for all parties involved.
POSITIVE LEARNING ENVIRONMENT
Listen to customer service experiences from our expert staff in a comfortable, safe learning environment. Classes are small and interactive!
OBTAIN A CERTIFICATE
Receive a Certificate of Completion immediately after the session is completed as proof of your knowledge and customer service credibility.