“Thank you for conducting such an amazing Customer Service workshop yesterday. I really learned a lot. Looking forward to attending other workshops in the future.”
– Customer Service Excellence workshop participant
Sign up for Customer Service Excellence Today!
|April 17||9:30 am||VPI Oshawa, 843 King Street West, Unit 9, Oshawa, ON L1J 2L4||Register for this event|
|April 17||9:30 am||VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5||Register for this event|
|April 18||9:00 am||VPI Toronto, 970 Lawrence Avenue West, Suite 203, Toronto, ON M6A 3B6||Register for this event|
|April 18||9:00 am||6470 Highway 21 Saugeen First Nation, ON N0H 2L0||Register for this event|
|April 18||9:30 am||VPI Mississauga, 1290 Central Parkway West, Suite 210, Mississauga, ON L5C 4R3||Register for this event|
|April 18||9:30 am||VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4||Register for this event|
|April 18||9:30 am||VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3||Register for this event|
|April 18||9:30 am||VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1||Register for this event|
|April 18||9:30 am||VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3||Register for this event|
- Communication: styles, behaviour, tone and intent
- Customer service in sales; influence vs. persuasion
- Influence vs. persuasion
- Ethics; doing the right thing
- Customer experience; delivering on expectations
- The impact of positive language
- How employee culture impacts service success
IMPROVE YOUR EMPLOYABILITY SKILLS
Leave this session with practical tips and tools that can be put to immediate use.
INCREASE YOUR KNOWLEDGE
Learn strategies for creating an exceptional customer service experience for all parties involved.
POSITIVE LEARNING ENVIRONMENT
Listen to customer service experiences from our expert staff in a comfortable, safe learning environment. Classes are small and interactive!
OBTAIN A CERTIFICATE
Receive a Certificate of Completion immediately after the session is completed as proof of your knowledge and customer service credibility.