Customer Service Excellence | May 2018

posted in: Job Seekers, Training | 0
“I wanted to inform you that I got the job and started today… the workshop I did for Customer Service Excellence is really helpful in this position and I am very thankful to you and other staff at VPI”
– Customer Service Excellence workshop participant

“Customer service experience” is one of the most frequent candidate requirements on job postings. If you’re looking for an edge in your job search, sign up for one of our free Customer Service Excellence workshops in February:

Customer Service Excellence

Date & Time Location Register
Wed, May 16 @ 9:30 a.m. Ajax Register for this event
Wed, May 16 @ 9:00 a.m. Oshawa Register for this event
Wed, May 16 @ 9:30 a.m. Scarborough Register for this event
Thu, May 17 @ 9:30 a.m. >Hamilton Register for this event
Thu, May 17 @ 9:30 a.m. Mississauga Register for this event
Thu, May 17 @ 9:30 a.m. Toronto Register for this event
Thu, May 17 @ 9:30 a.m. Vaughan Register for this event
Fri, May 18 @ 9:30 a.m. Etobicoke Register for this event
Thu, May 24 @ 9:30 a.m. Halton Hills Public Library Register for this event
Thu, May 31 @ 9:30 a.m. Richmond Hill Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

  • Improve your employability
  • Learn strategies for creating an exceptional customer service experience
  • Positive learning environment
  • Small and interactive classes
  • Obtain a certificate

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