Customer Service Excellence

Customer Service Excellence | March 2018

posted in: Job Seekers, Students, Youth | 0
“Thank you for conducting such an amazing Customer Service workshop yesterday. I really learned a lot. Looking forward to attending other workshops in the future.”
– Customer Service Excellence workshop participant

“Customer service experience” is one of the most frequent candidate requirements on job postings. If you’re looking for an edge in your job search, find an upcoming customer Service Excellence workshop in your area.

Sign up for Customer Service Excellence Today!

Date Time Location Register
January 18 9:30 am VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4 Register for this event
January 24 9:30 am VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8 Register for this event
January 30 9:00 am VPI Walkerton, 200 McNab Street, Suite 200,Walkerton, ON N0G 2V0 Register for this event
January 30 9:30 am VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3 Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

IMPROVE YOUR EMPLOYABILITY SKILLS

Leave this session with practical tips and tools that can be put to immediate use.

INCREASE YOUR KNOWLEDGE

Learn strategies for creating an exceptional customer service experience for all parties involved.

POSITIVE LEARNING ENVIRONMENT

Listen to customer service experiences from our expert staff in a comfortable, safe learning environment. Classes are small and interactive!

OBTAIN A CERTIFICATE

Receive a Certificate of Completion immediately after the session is completed as proof of your knowledge and customer service credibility.

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