Customer Service Excellence

Customer Service Excellence | March 2018

posted in: Job Seekers, Students, Youth | 0
“Thank you for conducting such an amazing Customer Service workshop yesterday. I really learned a lot. Looking forward to attending other workshops in the future.”
– Customer Service Excellence workshop participant

“Customer service experience” is one of the most frequent candidate requirements on job postings. If you’re looking for an edge in your job search, sign up for one of our free Customer Service Excellence workshops in March:

Sign up for Customer Service Excellence Today!

Date & Time Location Registration
Thu, Mar 1 @ 9:30 a.m. Scarborough Register for this event
Thu, Mar 8 @ 9:30 a.m. Richmond Hill Register for this event
Wed, Mar 14 @ 9:00 a.m. Oshawa Register for this event
Thu, Mar 15 @ 9:30 p.m. Hamilton Register for this event
Thu, Mar 15 @ 9:30 a.m. Mississauga Register for this event
Thu, Mar 15 @ 9:30 a.m. Scarborough Register for this event
Thu, Mar 15 @ 9:30 a.m. Toronto Register for this event
Wed, Mar 21 @ 9:30 a.m. Ajax Register for this event
Wed, Mar 21 @ 9:30 a.m. Etobicoke Register for this event
Thu, Mar 22 @ 9:30 a.m. Vaughan Register for this event
Mon, Mar 26 @ 9:00 a.m. Halton Hills Public Library Register for this event
Wed, Mar 28 @ 9:30 a.m. Wiarton Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

IMPROVE YOUR EMPLOYABILITY SKILLS

Leave this session with practical tips and tools that can be put to immediate use.

INCREASE YOUR KNOWLEDGE

Learn strategies for creating an exceptional customer service experience for all parties involved.

POSITIVE LEARNING ENVIRONMENT

Listen to customer service experiences from our expert staff in a comfortable, safe learning environment. Classes are small and interactive!

OBTAIN A CERTIFICATE

Receive a Certificate of Completion immediately after the session is completed as proof of your knowledge and customer service credibility.

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