Customer Service Excellence February 2018

Customer Service Excellence February 2018

posted in: Events, Job Seekers, Newcomers, Students, Youth | 0
“I wanted to inform you that I got the job and started today… the workshop I did for Customer Service Excellence is really helpful in this position and I am very thankful to you and other staff at VPI”
– Customer Service Excellence workshop participant

“Customer service experience” is one of the most frequent candidate requirements on job postings. If you’re looking for an edge in your job search, sign up for one of our free Customer Service Excellence workshops in February:

Sign up for Customer Service Excellence Today!

Date & Time Location Register
Thu, Feb 8 @ 9:30 a.m. Richmond Hill Register for this event
Wed, Feb 14 @ 9:00 a.m. Oshawa Register for this event
Thu, Feb 15 @ 9:30 a.m. Georgetown Register for this event
Thu, Feb 15 @ 9:30 p.m. Hamilton Register for this event
Thu, Feb 15 @ 9:30 a.m. Mississauga Register for this event
Thu, Feb 15 @ 9:30 a.m. Scarborough Register for this event
Thu, Feb 15 @ 9:30 a.m. Toronto Register for this event
Thu, Feb 15 @ 9:30 a.m. Vaughan Register for this event
Fri, Feb 16 @ 9:30 a.m. Etobicoke Register for this event
Wed, Feb 21 @ 9:30 a.m. Ajax Register for this event
Mon, Feb 26 @ 9:00 a.m. Halton Hills Public Library Register for this event
Wed, Feb 28 @ 9:30 a.m. Walkerton Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

IMPROVE YOUR EMPLOYABILITY SKILLS

Leave this session with practical tips and tools that can be put to immediate use.

INCREASE YOUR KNOWLEDGE

Learn strategies for creating an exceptional customer service experience for all parties involved.

POSITIVE LEARNING ENVIRONMENT

Listen to customer service experiences from our expert staff in a comfortable, safe learning environment. Classes are small and interactive!

OBTAIN A CERTIFICATE

Receive a Certificate of Completion immediately after the session is completed as proof of your knowledge and customer service credibility.

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