Customer Service Excellence | January 2020

posted in: Job Seekers | 0

Register to attend one of our free, upcoming Customer Service Excellence workshops this month and get an edge in your job search:

Customer Service Excellence

Date Time Location Register

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

  • Improve your employability
  • Learn strategies for creating an exceptional customer service experience
  • Positive learning environment
  • Small and interactive classes
  • Obtain a certificate