Free Customer Service Workshop | January 2019

posted in: Job Seekers | 0

Start your job search off on the right foot in the new year. “Customer service experience” is one of the most frequent requirements on job postings. If you’re looking for an edge in your job search, sign up for one of our free Customer Service Excellence workshops this month:

Customer Service Excellence

Date Time Location Register
March 21 9:30 am VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8 Register for this event
March 21 9:30 am VPI Hamilton, 1051 Upper James Street, Suite 102, Hamilton ON L9C 3A6 Register for this event
March 21 9:30 am VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3 Register for this event
March 22 9:30 am VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4 Register for this event
April 17 9:30 am VPI Oshawa, 843 King Street West, Unit 9, Oshawa, ON L1J 2L4 Register for this event
April 17 9:30 am VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5 Register for this event
April 18 9:00 am VPI Toronto, 970 Lawrence Avenue West, Suite 203, Toronto, ON M6A 3B6 Register for this event
April 18 9:00 am 6470 Highway 21 Saugeen First Nation, ON N0H 2L0 Register for this event
April 18 9:30 am VPI Mississauga, 1290 Central Parkway West, Suite 210, Mississauga, ON L5C 4R3 Register for this event
April 18 9:30 am VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4 Register for this event
April 18 9:30 am VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3 Register for this event
April 18 9:30 am VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1 Register for this event
April 18 9:30 am VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3 Register for this event
“I wanted to inform you that I got the job and started today… the workshop I did for Customer Service Excellence is really helpful in this position and I am very thankful to you and other staff at VPI”
– Customer Service Excellence workshop participant

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

  • Improve your employability
  • Learn strategies for creating an exceptional customer service experience
  • Positive learning environment
  • Small and interactive classes
  • Obtain a certificate

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