“Customer service skills” is one of the most in-demand qualifications on job postings. But excellent customer service is more than just doing your job. It’s about providing customers with a positive, proactive experience that will keep them continuously engaged in your organization’s product or service. Whether you already have a job in customer service or are looking for one, our Customer Service Excellence workshop can help you develop the tools to give your customers the best possible experience.
Sign up for one of our free upcoming customer service excellence workshops today:
Upcoming Customer Service Excellence Workshops
|January 18||9:30 am||VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4||Register for this event|
|January 24||9:30 am||VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8||Register for this event|
|January 30||9:00 am||VPI Walkerton, 200 McNab Street, Suite 200,Walkerton, ON N0G 2V0||Register for this event|
|January 30||9:30 am||VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3||Register for this event|
|February 7||9:30 am||VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8||Register for this event|
|February 14||9:30 am||VPI Mississauga, 1290 Central Parkway West, Suite 210, Mississauga, ON L5C 4R3||Register for this event|
|February 15||9:30 am||VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4||Register for this event|
|February 20||9:30 am||VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5||Register for this event|
|February 20||9:30 am||VPI Oshawa, 843 King Street West, Unit 9, Oshawa, ON L1J 2L4||Register for this event|
|February 21||9:30 am||VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3||Register for this event|
|February 21||9:30 am||VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1||Register for this event|
|February 21||9:30 am||VPI Toronto, 970 Lawrence Avenue West, Suite 203, Toronto, ON M6A 3B6||Register for this event|
|February 21||9:30 pm||VPI Hamilton, 1051 Upper James Street, Suite 102, Hamilton ON L9C 3A6||Register for this event|
|February 25||9:30 am||VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3||Register for this event|
|February 27||9:00 am||VPI Walkerton, 200 McNab Street, Suite 200,Walkerton, ON N0G 2V0||Register for this event|
5 benefits to attending Customer Service Excellence
Refine Your Interpersonal Skills
No matter what industry you’re in, communication and interpersonal skills are key to creating a happy, healthy and efficient work environment. Even if your current or dream job is not one that is traditionally considered a “customer service” role, you’ll be able to leave this session with practical tips and tools that can be put to immediate use!
Increase Your Knowledge
You’ll learn about the tools and strategies you can use to improve your customer service skills. But along the way, you’ll also develop better self-awareness about your tendencies, preferences and habits when interacting with customers. You’ll be able to gain insight into your own reactions and begin to develop strategies for responding in positive, productive ways.
Learn in a positive, relaxed environment
Our facilitators have extensive customer service experience and are more than happy to share it in a safe learning environment. You’ll also participate in engaging activities that are designed to teach you to become more comfortable in a customer service setting.
Interacting with the public can sometimes be uncomfortable or nerve-wracking. Learning new techniques, practicing interactions, and sharing your experiences with like-minded peers is a great way to build your confidence and ensure that you’ll know what you need to do in real-world situations.
Obtain a Certificate of Completion
All workshop participants receive a Certificate of Completion immediately after the session is completed. Use this certificate as proof of your knowledge and customer service credibility. The Customer Service Excellence workshop is completely free to participants.
A group of successful Customer Service Excellence participants