We’ve all had those moments when we wish a customer service representative had reached a little higher to really help us out. In today’s service culture, that extra mile is what makes all the difference in taking your success to new heights.
This free workshop will introduce you to the tools you need for successful communication by learning the different DISC personality styles and how to apply it by ‘speaking someone’s behaviour language’. You will be part of many engaging activities that provide context for effective service strategies by putting the topics into practice. Our goal is to help you learn the value of creating a positive work environment centered around customer-centric values and how they can individually impact company culture.
We’re offering customer service workshops across our branch locations in the GTA and Walkerton. If you’re interested in attending, register in advance via the links below as space is limited. This training is funded by the Government of Ontario and is free of charge.
- Communication: styles, behaviour, tone and intent
- Customer service in sales; influence vs. persuasion
- Influence vs. persuasion
- Ethics; doing the right thing
- Customer experience; delivering on expectations
- The impact of positive language
- How employee culture impacts service success
|February 21||9:30 am||VPI Hamilton, 1051 Upper James Street, Suite 102, Hamilton ON L9C 3A6||Register for this event|
|February 21||9:30 am||VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3||Register for this event|
|February 21||9:30 am||VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1||Register for this event|
|February 21||9:30 am||VPI Toronto, 970 Lawrence Avenue West, Suite 203, Toronto, ON M6A 3B6||Register for this event|
|February 25||9:30 am||VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3||Register for this event|
|February 27||9:00 am||VPI Walkerton, 200 McNab Street, Suite 200,Walkerton, ON N0G 2V0||Register for this event|
|March 14||9:00 am||VPI Toronto, 970 Lawrence Avenue West, Suite 203, Toronto, ON M6A 3B6||Register for this event|
|March 14||9:30 am||VPI Mississauga, 1290 Central Parkway West, Suite 210, Mississauga, ON L5C 4R3||Register for this event|
|March 18||9:30 am||VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1||Register for this event|
|March 20||9:30 am||VPI Oshawa, 843 King Street West, Unit 9, Oshawa, ON L1J 2L4||Register for this event|
|March 21||9:30 am||VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8||Register for this event|
|March 21||9:30 am||VPI Hamilton, 1051 Upper James Street, Suite 102, Hamilton ON L9C 3A6||Register for this event|
|March 21||9:30 am||VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3||Register for this event|
|March 22||9:30 am||VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4||Register for this event|
IMPROVE YOUR EMPLOYABILITY SKILLS
Leave this session with practical tips and tools that can be put to immediate use.
INCREASE YOUR KNOWLEDGE
Learn strategies for creating an exceptional customer service experience for all parties involved.
POSITIVE LEARNING ENVIRONMENT
Listen to customer service experiences from our expert staff in a comfortable, safe learning environment. Classes are small and interactive!
OBTAIN A CERTIFICATE
Receive a Certificate of Completion immediately after the session is completed as proof of your knowledge and customer service credibility.
What people are saying
“Thank you for conducting such an amazing Customer Service workshop yesterday. I really learned a lot. Looking forward to attending other workshops in the future.” – Client
“I wanted to inform you that I got the job and started today… the workshop I did for Customer Srvice Excellence is really helpful in this position and I am very thankful to you and other staff at VPI” – Client
“Customer service and customer experience is a vital part of our everyday lives and interactions with others. This training allows people to understand how effective communication can go a long way.” – Staff Member
For more information, fill out our online inquiry form.