We’re hosting several customer service training workshops across our branch locations in the GTA. This training is funded in part by the Government of Canada and Government of Ontario and offered to the public at no cost.
If you are interested in developing and improving your ability to converse with fellow employees or clients that will leave a long lasting impression, this training course will guide you through the process and teach you how to create a positive customer experience. Having the ability to effectively and professionally communicate with others in any job position, across all industries, is an important skill to have under your belt.
- How to deal with upset customers
- Different communication styles and tones
- Influence vs. persuasion
- Delivering on expectations
- Various types of employee cultures
- Seven habits of successful people
Registration in advance is required as space is limited. Reserve your spot online!
For more information, fill out our online inquiry form and we will contact you within 1-2 business days.