We’re hosting several customer service training workshops across our branch locations in the GTA. This training is funded in part by the Government of Canada and Government of Ontario and offered to the public at no cost.
If you are interested in developing and improving your ability to converse with fellow employees or clients that will leave a long lasting impression, this training course will guide you through the process and teach you how to create a positive customer experience. Having the ability to effectively and professionally communicate with others in any job position, across all industries, is an important skill to have under your belt.
- How to deal with upset customers
- Different communication styles and tones
- Influence vs. persuasion
- Delivering on expectations
- Various types of employee cultures
- Seven habits of successful people
Registration in advance is required as space is limited. Reserve your spot online!
|February 6||9:30 am||VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8||Register for this event|
|February 7||9:30 am||VPI Toronto, 970 Lawrence Avenue West, Suite 203, Toronto, ON M6A 3B6||Register for this event|
|February 20||9:30 am||VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5||Register for this event|
|February 20||9:30 am||VPI Wiarton, Bruce Peninsula Adult Learning Centre, 576 Edward Street, Wiarton , ON N0H 2T0||Register for this event|
|February 20||9:30 am||VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4||Register for this event|
|February 20||9:30 am||VPI Mississauga, 1290 Central Parkway West, Suite 210, Mississauga, ON L5C 4R3||Register for this event|
|February 20||9:30 am||VPI Oshawa, 843 King Street West, Unit 9, Oshawa, ON L1J 2L4||Register for this event|
|February 20||9:30 am||VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3||Register for this event|
|February 20||9:30 am||VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1||Register for this event|
|February 20||9:30 am||VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3||Register for this event|
|February 21||9:30 am||9 Church Street, Georgetown||Register for this event|
|February 27||9:30 am||VPI Hamilton, 1051 Upper James Street, Suite 102, Hamilton ON L9C 3A6||Register for this event|
For more information, fill out our online inquiry form and we will contact you within 1-2 business days.