Free Customer Service Training (October 2017)

We’re hosting several customer service training workshops across our branch locations in the GTA. This training is funded in part by the Government of Canada and Government of Ontario and offered to the public at no cost.

Find an upcoming customer Service Excellence workshop in your area.

If you are interested in developing and improving your ability to converse with fellow employees or clients that will leave a long lasting impression, this training course will guide you through the process and teach you how to create a positive customer experience. Having the ability to effectively and professionally communicate with others in any job position, across all industries, is an important skill to have under your belt.

Training includes

  • How to deal with upset customers
  • Different communication styles and tones
  • Influence vs. persuasion
  • Delivering on expectations
  • Various types of employee cultures
  • Seven habits of successful people

Register online

Registration in advance is required as space is limited. Reserve your spot online!

Date Time Location Register
December 19 9:00 am VPI Oshawa, 843 King Street West, Unit 9, Oshawa, ON L1J 2L4 Register for this event
December 19 9:30 am VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5 Register for this event
December 20 9:30 am VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3 Register for this event
December 20 9:30 am VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3 Register for this event
December 21 9:30 am VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4 Register for this event
December 21 9:30 am VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8 Register for this event
December 28 9:00 am VPI Walkerton, 200 McNab Street, Suite 200,Walkerton, ON N0G 2V0 Register for this event
January 10 9:30 am VPI Mississauga, 1290 Central Parkway West, Suite 210, Mississauga, ON L5C 4R3 Register for this event
January 16 9:30 am VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5 Register for this event
January 16 9:30 am VPI Oshawa, 843 King Street West, Unit 9, Oshawa, ON L1J 2L4 Register for this event
January 17 9:30 am VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1 Register for this event
January 17 9:30 am VPI Toronto, 970 Lawrence Avenue West, Suite 203, Toronto, ON M6A 3B6 Register for this event
January 17 9:30 am VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3 Register for this event
January 17 9:30 am VPI Hamilton, 1051 Upper James Street, Suite 102, Hamilton ON L9C 3A6 Register for this event
January 18 9:30 am VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4 Register for this event
January 24 9:30 am VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8 Register for this event
January 30 9:00 am VPI Walkerton, 200 McNab Street, Suite 200,Walkerton, ON N0G 2V0 Register for this event
January 30 9:30 am VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3 Register for this event

For more information, fill out our online inquiry form and we will contact you within 1-2 business days.

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