Customer Service Excellence Workshop | April 2019

posted in: Job Seekers | 0

Register to attend one of our free, upcoming Customer Service Excellence workshops this month and get an edge in your job search:

Customer Service Excellence

Date Time Location Register
May 31 9:30 am VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3 Register for this event
June 20 9:00 am VPI Toronto, 970 Lawrence Avenue West, Suite 203, Toronto, ON M6A 3B6 Register for this event
June 20 9:30 am VPI Ajax, 289 Kingston Road East, Unit 2, Ajax, ON L1Z 0K5 Register for this event
June 20 9:30 am VPI Walkerton, 200 McNab Street, Suite 200,Walkerton, ON N0G 2V0 Register for this event
June 20 9:30 am VPI Etobicoke, 56 Aberfoyle Crescent, Suite 600, Etobicoke, ON M8X 2W4 Register for this event
June 20 9:30 am VPI Georgetown, 235 Guelph Street, Unit 4, Georgetown, ON L7G 4A8 Register for this event
June 20 9:30 am VPI Hamilton, 1051 Upper James Street, Suite 102, Hamilton ON L9C 3A6 Register for this event
June 20 9:30 am VPI Mississauga, 1290 Central Parkway West, Suite 210, Mississauga, ON L5C 4R3 Register for this event
June 20 9:30 am VPI Oshawa, 843 King Street West, Unit 9, Oshawa, ON L1J 2L4 Register for this event
June 20 9:30 am VPI Richmond Hill, 1 West Pearce Street, Unit 405, Richmond Hill, ON L4B 3K3 Register for this event
June 20 9:30 am VPI Vaughan, 398 Steeles Ave West, Unit 5 & 6, Vaughan, ON L4J 6X3 Register for this event
June 20 9:30 am VPI Scarborough, 3443 Finch Ave East, Suite 102, Scarborough, ON M1W 2S1 Register for this event

Training includes

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales; influence vs. persuasion
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Workshop benefits

  • Improve your employability
  • Learn strategies for creating an exceptional customer service experience
  • Positive learning environment
  • Small and interactive classes
  • Obtain a certificate

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